Communication
Reach a student, or their parent, from the record.
What this covers
- 1The channels admissions actually usesWhatsApp
- 2A team inbox, not personal onesShared team inbox
- 3Broadcasts, cadences and schedulingBroadcasts
- 4Talking to a parentParent name as a standard field
In short
What does communication do in RaivatEdu?
RaivatEdu reaches students and parents over WhatsApp, email, SMS and calls, including AI calling, from the student or admission record. A team inbox, broadcasts, cadences, a scheduler and web chat are included, with inbox analytics. Parent name and parent phone are seeded fields on the record, so you can store and contact a guardian — though there is no separate portal for a parent to log into.
- channels on one timeline
- 4
- team inbox
- Shared
- parent name and phone
- Standard
What communication does today.
Every line here is a feature that exists in the product right now. Anything still being built is listed further down, on the same page.
01
The channels admissions actually uses
WhatsApp, email, SMS and calls, worked from the student or admission record rather than from four separate apps. Calls include AI calling for the volume end of the funnel.
- SMS
- Calls, including AI calling
02
A team inbox, not personal ones
Conversations belong to the institute, not to whoever happened to answer. When a counsellor is on leave, the thread is still there for the person covering.
- Shared team inbox
- Inbox analytics
- Web chat on your site
03
Broadcasts, cadences and scheduling
Send a batch a broadcast, put a cohort of inquiries on a cadence, and schedule what should go out later rather than remembering to send it.
- Broadcasts
- Cadences
- Scheduler
04
Talking to a parent
Parent name and parent phone are seeded custom fields on education records, so reaching a guardian is a normal part of the workflow rather than a note in a comment box.
- Parent name as a standard field
- Parent phone as a standard field
- Contactable on the usual channels
Where this stops
What communication does not do.
We would rather you read this before you buy than discover it in week two. If something here is a requirement for you, tell us and we’ll be straight about the timeline.
Ask us about a gap- Parent contact details are fields your team uses. There is no parent portal or parent app for a guardian to sign into.
- No automatic absence alert or automatic fee reminder is delivered to a guardian today.
- LinkedIn cadences are part of the wider platform but are switched off for education institutes.
FAQ
Communication, answered plainly.
WhatsApp, email, SMS and calls, including AI calling, worked from the student or admission record so the conversation stays with the learner rather than in somebody's personal app.
Yes. Parent name and parent phone are seeded fields on education records, so a guardian is contactable on the usual channels. What does not exist is a parent portal or app for them to log into, so treat those as fields your team uses.
Yes. The inbox belongs to the institute, with inbox analytics on top, so a conversation survives somebody being on leave.
Yes, through broadcasts. Cadences cover the repeated follow-up case, and the scheduler covers anything that should go out later.
Not something we claim. The delivery path to a guardian has a known defect, so we keep it off the marketing pages until it is fixed. Your team works the dues and ageing views instead.
Next in the product
- AdmissionsAn inquiry pipeline seeded for coaching, and one-step conversion to a student.
- Students & BatchesOne record per learner, documents attached, and batches with real seat limits.
- ReportsCollections, dues and education KPIs you can click through to the list.
Your next student is already looking for you.
Give your admissions team one place to capture, connect and convert every opportunity.
Rather talk it through? Request a callback or talk to sales.
- 30-minute walkthrough
- Your workflow, not a script
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