Guide · Communication
WhatsApp templates that admissions teams actually use
Eight template ideas for inquiries, counselling, documents and fee reminders — and how to get them approved.
RaivatEdu team2 min read
WhatsApp is where most families prefer to talk. On the WhatsApp Business Platform, messages you start (outside a 24-hour reply window) need a pre-approved template. Good templates are short, specific and clearly useful.
Eight templates worth setting up
- 1Inquiry acknowledgement with the course brochure
- 2Counselling slot confirmation with date, time and joining link
- 3Counselling reminder two hours before
- 4Missing document reminder naming the exact document
- 5Application fee payment link
- 6Offer letter notification
- 7Deposit deadline reminder
- 8Orientation details for enrolled students
Getting templates approved
- Pick the right category: most admissions messages are 'utility', not 'marketing'.
- Use variables for names, dates and programs, and give realistic sample values.
- Avoid promotional language in utility templates — no 'limited seats!' urgency.